Microsoft has said that its OneCare security suite has “a problem” with the underlying antivirus code, and admitted that security is just “a little part of Microsoft”.
Speaking to ZDNet UK exclusively at the CeBIT show in Hanover, a senior manager for the software giant said that its consumer security product is far from perfect and that pieces are actually “missing”.
OneCare has been dogged by controversy since its launch last May. Signs that the software was not up to scratch came earlier this month when OneCare failed to achieve certification in an independent test of security products. Shortly before that, it emerged that the product did not sufficiently protect users of Microsoft’s Vista operating system against malware.
Microsoft has failed to create a reliable product; it is irresponsible for it to market the result as the safer, more trustworthy package promised…
But the latest and most serious problems arose in March this year after the product mistakenly quarantined and even deleted Outlook and Outlook Express files for the second time.
Microsoft apologised for the problems and has issued an update that has now been automatically pushed out to OneCare customers, to halt the false positive identification as malware of Outlook .pst and Outlook Express .dbx files.
Asked about these problems, Arno Edelmann, Microsoft’s European business security product manager, told ZDNet UK on Thursday that the code itself has pieces missing.