12/31/2008

30GB Zunes Failing Everywhere, All At Once

Filed under: — Aviran Mordo

Right, so this is a weird one: gismodo getting tons of reports—tons—about failing Zune 30s. Apparently, the players began freezing at about midnight last night, becoming totally unresponsive and practically useless. Updated 12:00PM

The crisis has been dubbed by Zune users ‘Z2K9′, due to the apparently synchronized faceplantings across the country. According to tipster Michael, the Zune users experienced something like this:

Apparently, around 2:00 AM today, the Zune models either reset, or were already off. Upon when turning on, the thing loads up and… freezes with a full loading bar (as pictured above). I thought my brother was the only one with it, but then it happened to my Zune. Then I checked out the forums and it seems everyone with a 30GB HDD model has had this happen to them

This report is consistently corroborated by literally hundreds of others across the various Zune support and fan forums.

Microsoft in response: We are aware that customers with the Zune 30GB are experiencing issues with their Zune device. We are actively working now to isolate the issue and develop a solution to address it. We will keep customers informed on next steps via the support page on zune.net

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