For the past month, some Mac OS X users have been reporting their personal data missing after logging into their guest accounts, and Apple now says it’s working on finding a fix.
“We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix,” an Apple representative said in a prepared statement Monday.
It’s the first time Apple has said it is looking into the issue. In early September, a handful of Mac users reported the issue on Apple’s discussion boards. The problem, when it occurs, goes like this, according to CNET’s MacFixit: when logging into the guest account on their Mac first and then logging into their regular account, some users are finding all their data to be missing and their accounts completely reset.