America Online to Lay Off 700 Employees

Filed under: — By Aviran Mordo @ 6:58 pm

America Online is laying off more than 700 employees, mainly in call centers, as its base of dial-up subscribers continues to slump.

AOL is closing its Orlando, Fla. call center and laying off the 450 employees that work there, spokesman Nicholas Graham said Wednesday. It is also cutting positions in centers in Jacksonville, Fla., Tucson, Ariz., and at its headquarters in Dulles, in northern Virginia.

Graham attributed the cuts to a decline in members and an increased base of “computer-savvy” users that do a lot of their own troubleshooting.

The cuts amount to about 4 percent of the Time Warner Inc. unit’s 20,000 employees worldwide — the largest layoff since December 2004, Graham said.

Source: AP


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